Q. How will my item ship?
A. As of right now we are shipping USPS only.
Q. An item is missing from my shipment, what do I do?
A.Send an email to gear@oldschoolpe.com noting which item was missing and your order number.
Q. When will my order ship?
A. Your order will ship within 3-8 business days (excluding weekends and holidays).
Q. How much is my shipping?
A. Shipping cost depends on which method of shipping you choose, your address and the weight of the package. You can view shipping costs before finalizing your order.
Q. How long will it take to recieve my item?
A. United States Postal Service Express Mail (1 - 2 days)
USPS Priority Mail (2 - 3 days)
USPS Parcel Post (4 - 7 days)
Q. How do I return merchandise from my online order?
A. To return an item ordered online, follow the instructions on the back of your invoice and return your product within 30 days of receipt to:
Old School PE, LLC
Attn: Product Returns
P.O. Box 576
Newport, NH 03773
Q. I received the wrong product / My product was damaged or defective.
A. Contact our office via email at gear@oldschoolpe.com to alert us of the problem. Ship the item back to us and we will refund your shipping cost. Be sure to mark whether you would like a replacement or refund for the item.
Q. What is the Old School PE, LLC return policy?
A. Gift cards cannot be returned. Any other items may be returned within 30 days of receipt for a refund to your credit card.
Q. Will I be refunded my shipping cost if I return an item?
A. We will be happy to refund your shipping cost to the credit card used on the original order if the problem originated with Old School PE, LLC. Issues stemming from problems not related to Old School PE, LLC will not have shipping costs refunded.
